StreamSpark · Questions
Wondering if StreamSpark is for you?
Here are the things people usually want to know before getting started. If your question is not here, come and ask us.
For the Windows app · Current download 1.3.6
What does StreamSpark help me do?
It helps you remember useful details about people in your chat. Save a detail, find it with that person in People, and glance at it in Live Room or the viewer card when they come back.
Does it work with TikTok LIVE and Twitch?
Yes. For TikTok LIVE, use TikFinity or BetterTok to connect your chat. For Twitch, connect your account inside StreamSpark. If you only stream on Twitch, you do not need TikFinity.
Does it save everything people say as memories?
No. The published app can suggest memories for you to review, and you can add them yourself. You choose which details to keep. Connected chat can also be stored on your computer, separately from the memories you choose to save.
Are these features in StreamSpark 1.3.0?
Yes. Ask StreamSpark, Community, Companion, Hands Free, Live Coach, Conversation Rescue, Calendar, Wrapped, and the updated memory workflow are part of StreamSpark 1.3.0.
Can I link someone’s TikTok and Twitch accounts?
Yes. In People, choose the other account and confirm that they belong to the same person. A matching name does not link accounts automatically.
Does it need to stay open while I’m LIVE?
Yes. Keep it open and connected to receive chat and show your saved details. You can still look through saved memories in People between streams.
Where are my saved memories kept?
They are stored on your computer. Smart Memory Understanding is an optional setting that sends the text being reviewed and a little related information to an online service for help understanding it. It starts turned off, and Local Only mode keeps it off. Our privacy page has the details.
How do I get updates or help?
The app checks for updates, and our Downloads page has the current version. Come to the Vibey Discord for help with setup, your purchase or anything that is not working as expected.
How is StreamSpark billed?
Choose $6.99 USD per month or $59.99 USD per year after the free trial.
What happens after I buy?
You get an Activation Key on the order page when your purchase is ready, and we email it to you too. Download the app, open it on your Windows computer and enter that key.
Can I buy from my phone?
Yes. You can buy on your phone and install later on your Windows computer. The app itself does not run on a phone or Mac.
What if I get a new computer?
Paid StreamSpark access supports two PCs. Activate with your existing key, then use Settings > Sync between PCs to connect your memories. Complimentary Partner access is limited to one PC. Contact support if you need to replace an activated computer.
Can I get a refund?
Sales are generally final after activation. If a confirmed problem stops the app working and we cannot fix it, we will review your request under our refund policy and applicable law. You can read the full policy below.
Keep these handy.
Find your download, read our policies or ask for help whenever you need it.
HELP WHEN YOU NEED IT
What would you like to know?
Learn more before you decide, or find help after downloading.
Sync between PCs
Connect two Windows PCs once, then let encrypted sync carry your saved viewer details between them.
Take a lookGetting started
What you need, how to connect your chat and what to check before your first LIVE with StreamSpark.
Take a lookViewer memories
See how StreamSpark helps you remember useful details about the people who come back to your LIVE.
Take a look