Vibey products are delivered digitally and unlocked with an Activation Key. This policy explains how we handle refund requests.
The short version
Sales are generally final once a license has been activated. If the software does not work for you, contact us and give us a fair chance to fix it. If we cannot resolve a genuine problem, we will review your request.
Why activation matters
Activation is the point where both the download and the license have been delivered and used. Before activation a purchase can usually be reversed cleanly. After activation we review requests case by case.
When a refund is not provided
We do not refund for a change of mind, for deciding a product is not a good fit, or for buying the wrong product without contacting us first. We also cannot refund problems caused by hardware, third-party services, or platform changes outside our control — though we will still try to help you find a way around them.
When a refund may be considered
If you hit a verified technical issue that prevents you from using a Vibey product, and we cannot resolve it within a reasonable period, we will review a refund request. To keep this fair, we may ask for details such as your operating system version, what you were doing when the problem happened, and any error messages.
How to request help or a refund
Start with Support or the Contact page. Include your purchase email and a short description of the problem. Working through support first is a condition of the acknowledgment accepted at checkout, and it is genuinely the fastest route to a fix.
Your legal rights
This policy does not limit any rights you have under the consumer law that applies where you live, and it does not prevent you from disputing a charge with your payment provider. Where local law requires a refund, that law applies.
Questions
If any part of this is unclear, ask through the Contact page before purchasing.