QUESTIONS & ANSWERS
Questions about
the apps?
Find product, purchase, and setup details here. If you still need help, talk to Vibey.
StreamSpark
What does StreamSpark help me do?
It helps you remember useful details about people in your chat. Save a detail, find it with that person in People, and glance at it in Live Room or the viewer card when they come back.
Does it work with TikTok LIVE and Twitch?
Yes. For TikTok LIVE, use TikFinity or BetterTok to connect your chat. For Twitch, connect your account inside StreamSpark. If you only stream on Twitch, you do not need TikFinity.
Does it save everything people say as memories?
No. The published app can suggest memories for you to review, and you can add them yourself. You choose which details to keep. Connected chat can also be stored on your computer, separately from the memories you choose to save.
Are these features in StreamSpark 1.3.0?
Yes. Ask StreamSpark, Community, Companion, Hands Free, Live Coach, Conversation Rescue, Calendar, Wrapped, and the updated memory workflow are part of StreamSpark 1.3.0.
Can I link someone’s TikTok and Twitch accounts?
Yes. In People, choose the other account and confirm that they belong to the same person. A matching name does not link accounts automatically.
Does it need to stay open while I’m LIVE?
Yes. Keep it open and connected to receive chat and show your saved details. You can still look through saved memories in People between streams.
Where are my saved memories kept?
They are stored on your computer. Smart Memory Understanding is an optional setting that sends the text being reviewed and a little related information to an online service for help understanding it. It starts turned off, and Local Only mode keeps it off. Our privacy page has the details.
How do I get updates or help?
The app checks for updates, and our Downloads page has the current version. Come to the Vibey Discord for help with setup, your purchase or anything that is not working as expected.
Purchasing & activation
How do I buy a Vibey product?
Choose a product and complete checkout through Stripe. Your Activation Key is shown once the order is ready and sent by email. Tug of War Studio is a lifetime purchase. StreamSpark offers monthly and annual subscriptions after a free trial.
What is an Activation Key?
It is the key that unlocks your purchase. Enter it the first time you launch the app, and keep it somewhere safe — you will need it again if you reinstall Windows.
How many devices can I use?
Paid StreamSpark access supports two PCs. Complimentary Partner access and Tug of War Studio support one PC. Reinstalling or updating on that same PC does not use another activation.
How do downloads work?
Downloads are free and public. The Activation Key unlocks the software, not the download, so you can reinstall any time without asking us for a link.
Do I need an account?
You do not need a Vibey account to activate the desktop app. StreamSpark subscribers can open the secure Stripe billing portal with their email and Activation Key.
Can I get a refund?
Sales are generally final once a license has been activated. If you hit a verified technical issue we cannot resolve, we will review your request under the Refund Policy and applicable law.
How much do products cost?
Prices are shown on each product page. Tug of War Studio is $17.99. StreamSpark is $6.99 per month or $59.99 per year.
How do I get help?
The Vibey Discord is the route for setup help, bug reports, and feature requests. Use a private support ticket for purchase or license questions. The Contact page has the official link.
Tug of War Studio
What does Tug of War Studio do?
It turns supported TikTok gifts into a battle between two teams. You choose the gifts, control the score settings and put the battle display on your stream.
What do I need to use it?
A Windows computer, Tug of War Studio open during your stream, and a supported gift connection such as TikFinity. Add the battle display to the software you stream with, such as OBS or TikTok Studio.
Can I make it look like my stream?
Yes. Change the team names, colors, background and text size. You can also choose how progress moves and fit the display around your stream.
Do I need to buy before I can see it work?
You can try the free demo on this page first. Send a pretend gift, watch the score move and reset the battle. You need a purchase to unlock the Windows app for your own stream.
Is this made by TikTok?
No. Vibey and Tug of War Studio are not affiliated with or endorsed by TikTok.